How do I return an item?

RETURNS

TO ALL CUSTOMERS: Inspect product order(s) IMMEDIATELY UPON arrival. Do not dispose of any packaging materials until all products ordered have been inspected and are satisfied with the product(s) received.  You cannot be refunded on a perfectly good product if you don't like the way it tastes. Everyone is subject to their own personal opinion and preferences with food, we cannot be responsible for your personal opinion of a product. 

DAMAGED GOODS: We guarantee Products are free of damage and breakage when your order is shipped from our warehouse. Although GreekZoe.com. products are packaged very carefully, damages may occur in transit.

The following will NOT be accepted as returns:

- Any return request more than 2 days after delivery date

- Opened Groceries

- Any product(s) not in its original condition including the packaging, is damaged or opened

- Perishable Goods

Non-Perishable products
Request for return and/or exchange can only be accepted within 2 days from your date of delivery. All returns and exchanges must be pre-authorizedby GreekZoe.com personnel prior to shipping the item to us. Authorization can be obtained by contacting GreekZoe.com via email at info@greekzoe.com. Without Authorization, GreekZoe.com cannot accept any returns or exchanges. Returns and exchanges may be subjected up to 20% of the prices of returned or exchanged products as restocking fees. Please also note that shipping/handling fees are non-refundable. No returns or exchanges will be accepted after 2 days from delivery date. Customers are responsible for shipping charges on returned items. GreekZoe.com will ship exchanged products to the customer via USPS, fed-ex ground or otherwise based on any pre-arrangement made.
GreekZoe.com reserves the right to refuse returns/exchanges due to any unreasonable/unethical reasons determined by any  GreekZoe.com personnel.

Perishable products
Due to nature of our products, no returns and/or exchanges are permitted on perishable items. Sales are final and contain no guarantees.

Should there be any questions pertaining to returns or exchanges please contact  GreekZoe.com personnel at info@greekzoe.com

GreekZoe.com recommends shipping returned product(s) by UPS or FedEx, as risk of loss in shipping the returned product shall be borne solely by the customer.

 

Please Return to:



GreekZoe.com Returns:
5723 Unit-I Country Club Road

Winston Salem, NC, 27104

 

NOTE: Products properly returned under this policy are eligible for a refund only directly to the original purchaser. Refunds cannot be given to gift recipient (s). If the returned item qualifies for a return and after the item has been received and verified to be complete and in good condition,  GreekZoe.com will issue payment for the total purchase price, upon receipt of product(s), less a restocking fee of up to 20% of the product(s) total price and less shipping and handling costs. Return shipping costs will be at the purchaser's expense. Under this Guarantee for Return of product(s), the purchaser is responsible for return postage costs or items lost or damaged in transit to GreekZoe.com or in other circumstances beyond  GreekZoe.com control, except where specified in these terms and conditions or at the discretion of  GreekZoe.com.